Gaia Community

compassion, collaboration & cooperation iN transistion

Having experienced the capability of an air-cooled VeeDub Beetle being

started inside of, & driven out from, a snowdrift in Meinerzhagen Germany,

during an exchange visit in the early 1960s, I was determined to eventually

buy one as my first car, subsequent to passing my driving test and getting

a full driving licence. Came the day, I finalised the deal to purchase a

second-hand 1959 VW Beetle, registration 826 EAF, with 63,000 miles

on the clock, in a wooden shed with water dripping through the roof into

an enamelled bowl and splashing onto the paperwork. That early

entrepreneurial used-car dealership has now transmogrified into a main

VW retailer - Citygate Colindale on the Edgware Road in North London.

Almost 50 years, 3 further used and 10 new VWs later, as well as 500,000

miles plus in Golf GTIs of varying configuration, Linnie and I are about to

begin the 10th year of enjoyment of Linnie's New Beetle Cabriolet, which

purchased for her when my Air Traffic Controller's pension began. 


In the context, however, of the fact

that the very first time that I had to

have any VW mechanical repairs

executed, as a result of an air cooled

piston failure, the VW main dealership

in Birmingham, offered me a

choice of repair, by way of utilising

used, re-conditioned or new parts;

and when I went to collect 826 EAF,

after said repair, they offered me, in

a plastic bag, all of the broken parts

which tallied with the replacement

parts detailed in the invoice; IT IS amazing that - EU vehicle manufacturing

directives and other EU bureaucracytogether with nationally interpreted

rules, as well as the ever present dichotomy of ... "YOUR customer

business is very important to US" viz the "maximisation of profit by

cutting back on the REAL ACTIONS of latter-day-customer-service" - has

brought us to a situation of complete exploitation of the paying customer,

by larger and ever larger corporations, without significant customer redress

to any of the multitude of tax-funded bodies of supposed regulation; in

no dissimilar way than the elite of the European Union have complete 

disdain for the voting publicwhich they purport to represent, whilst

expecting that the very same voting public, continue to pay ever more

for the budget overruns of annual expenditure which have not been

appropriately audited for 18 years now.


This situation has been brought home to roost recently when, following a

spate of problems with Linnie's car - boot lock not working, having had it

repaired only a few thousand mile ago, and the driver's rear window not

working following a repair to the front drivers window last year during our

week's holiday to Wales - we were told the shock news that to replace the

faulty O/S/R window regulator including side window glass as a complete

assembly would cost £742.44. As a result of some internet research, it

appears that an actual repair kit can be purchased, for all New Beetle

Cabriolets from 2003-2010, for £75.00 or so, inclusive of next day courier

delivery. The support video/s  for replacement, however, indicate that the

procedures are quite complex and would no doubt take a couple of hours

to complete and that charge would be included in the above VW main

dealer repair quotation. My point IS, however, that the only option from

VW AG is to order a full assembly, some of which may not be required and

could be returned for a part refund but only after a 20% handling charge

had been deducted - and ALL of this, we EU voters are told, IS because we

are far better off being part of the EU than NOT.

How does that compare 
with the time before Britain joined the EEC

when I experienced such exemplary service, fixing a VeeDub engine,

from the main VW Dealership in Birmingham !!!???

On the other hand it could all be down to the consequences of a

complex combination of German over-engineering and/or Mexican

production ... BUT there appears to have been a multitude of multiple

failures in regard to New Beetle Cabriolet rear window regulator failures,

which must beg the question of 'fitness for purpose', of the vehicle in the

first instance. Has the customer again to pay for the consequences of

manufacturing/design faults as has been the case of bank account

customers not been asked if their deposits could be used by the banks

for the purposes of speculative-gambling and then being required to help

those banks out of their mess by quantitative easing !!!???


In the further context of Tony Blair's presentation to the CBI yesterday -

ironically entitled ... CHECK AGAINST DELIVERY - could he mean delivery

of DECENT CUSTOMER SERVICE ? I think NOT ! - but YES the EU is good for

the operation of the business community but certainly NOT GOOD or

EVEN an IMPROVEMENT for the vast majority of the voting citizens, who are

paying through the nose for such largesse.   




IS Europe falling apart ?

.

Views: 105

Comment by Michael Grove on September 13, 2014 at 12:33

ONLY weeks later I was subsequently faced with the situation where the replacement window had pulled the rubber rain guttering into the body which necessitated my contact with the VW garage again and the the sending of an email which read ...

You may recall the job to replace the offside rear window of my wife’s VW Beetle Cabriolet, registration WR05YKV, the repair of a boot-lid locking mechanism and the subsequent replacement of a driver’s door-mounted petrol flap unlocking switch. 
 
The window rubber of said offside rear window has now come adrift from the bodywork and fallen a centimetre or so into the bodywork. It would appear that it has come ‘unglued’ and the glue looks quite old. Having agreed for the £700+ job to be done, regardless of the fact that a 50/50 arrangement was agreed with VW UK, the least that I would have expected is that, it would have been suggested that this rain deflection rubber should be replaced at the time of the job by a new one, in no dissimilar manner to a VW recommendation to fit a replacement water pump at the time of a cam-belt replacement. Or at the very least re-glue the old one in place to avert the no-doudt extensive addition labour now involved.
 
Instead of which, being £700+ lighter of pocket for the replacement window, a second boot-lock repair because the first one was not completed correctly and a replacement petrol flap switch - all driven from 'the driver’s side of the loom’ - I am back to square one with gaffer tape keeping the rain out of the car.
 
During the aforementioned repairs, I escalated my concerns to VW UK and was asked if on completion of the job, I would send an email detailing my complaint to Customer Services. I had two subsequent telephone calls from VW UK and I concluded with them that I was then happy. I am most certainly not a happy bunny now, following this latest incident with what I am beginning to believe is a £24K friday afternoon beetle, but will reserve judgement in this instance until next week when Tamara has booked the car in for 2 days. 
.
Comment by Michael Grove on July 12, 2015 at 7:19

... and there you presumed that my rant had finished !!!??? - OH NO, we had to have a new paint job on the drivers's door because the company charged with carrying out the valeting had somehow pulled off a large patch of laquer; several months trying to convince VW that a brand new £120.00 Continental tyre which they had been fitted as one of a front pair, had a slow leak, before it was finally replaced; and the latest saga of collecting the car after a £316.00 long life service, to drive away to the sound of a metallic screeching and then be told by the mechanic who did the service, that had he heard the noise he would have added as an advisory for attention on the invoice, when I had taken the vehicle in only 7500 miles from the last full service in completely working condition. Needless to say after all this anguish I now have a working VW Beetle Cabriolet, which I am still convinced, was designed and built not fit-for-purpose, other than the underpinning of the superb running gear and an air-con system which has proved absolutely fit for purpose during the recent unusual hot weather spell.

 

Comment by Michael Grove on January 15, 2017 at 15:17

As our planet is threatened by global warming and climate change, solutions of all kind emerge

to reduce human’s footprint on earth. The electric car is one of those solutions and allows for a

more environmental friendly mobility around cities and further outside in the near future.

However, manufacturing a brand new car is energetically costly, the process itself emits a lot

of greenhouse gases and pollutants. Should we destroy all existing vehicles to build new electric

ones? A lot of old vehicles are sleeping in their garage and are not used by their owners, most

of the time for mechanical reasons. Some of them are even scrapped but the biggest part of the

vehicle is still good to go. That’s the reason why our team, with the passion and professionalism

from the automotive industry, has created Ian Motion. Its ambition is to take part in the green

transition by turning existing vehicles into restored electric ones. This process avoids the

destruction of the car, the manufacturing of a new one and offers a real zero emission second

life to the restored vehicle.

Add a Comment

You need to be a member of Gaia Community to add comments!

Join Gaia Community

© 2017   Created by Michael Grove.   Powered by

Report an Issue  |  Terms of Service